Cancellation Policy 

Individual Sessions:
The monthly appointment schedule is regularly filled to its capacity. Once you choose your appointment times, your monthly subscription reserves those time frames for you. If you won't be able to make your appointment, please give a minimum of 30 days notice via email to Lenayv@gmail.com. If I cannot reschedule you with 30 days notice, your monthly subscription will continue as usual but we will apply that payment towards a make up session which will be added to the end of your term.
 
I understand that things happen! Please give as much notice as you can, and know that I will always do my best (even with less than 30 days notice) to reschedule you within the same month. However with less than 30 days notice, be prepared that I may not be able to move your session time, and your subscription will be withdrawn in the usual manner.
Group Sessions and Classes:
Monthly tuition reserves your spot in your group/class for its duration. Due to their nature, they cannot be rescheduled. As such, if you miss a class/group session, your monthly tuition is non refundable. You are welcome to continue attending the class/group despite absences.
 
Cancelling your Program:
If you decide to cancel the program, please provide written notice via email within 30 days of your next appointment in order for your monthly subscription to be cancelled without any penalty. 30 days are required to cancel your subscription and appointments. Payment will be collected for sessions within that 30 day window and will remain reserved for you.
In the unlikely event that I have to cancel an appointment, I will contact you via email and text to reschedule your appointment. I will work with you to set a make-up session within the same month. If we're unable to reschedule that month, then we'll add an additional session to the end of your term.
 
Cancellations have never been an issue, as my clients and I treat each other with mutual respect, honor and generosity. Know that I will do my best to work with you to get the most out of this program. Following these guidelines will help us to do that. Blessings!